Privacy Policy - Heads Up Medical.

Effective Date:: October 21, 2025
Legal Entity:: Lifestyle Meds LLC

Overview

Heads Up Medical values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data in accordance with HIPAA, federal telehealth regulations, and applicable state laws.

Information We Collect

We collect the following types of information:

Personal Information: Name, date of birth, address, phone number, email.
Protected Health Information (PHI): Medical history, symptoms, conditions, prescriptions, and provider notes.
Payment Information: Billing details processed through secure third-party payment processors.
Technical Data: IP address, browser type, device data, and cookies for site performance and analytics.

How We Use Your Information

Your information is used to:

Provide telehealth consultations and pharmacy services.
Process prescriptions and orders.
Communicate updates about your treatment or account.
Comply with legal, regulatory, and HIPAA requirements.
Improve our services and customer experience.

We do not sell or rent your personal or health information.

HIPAA Compliance

As a healthcare provider and pharmacy, we comply fully with the Health Insurance Portability and Accountability Act (HIPAA). Your PHI is kept confidential and used or disclosed only for treatment, payment, and healthcare operations of Heads Up Medical unless you authorize otherwise.

Data Security

We employ industry-standard encryption, secure servers, and access controls to protect your data, including PHI. While we take reasonable measures to safeguard information, no system is completely secure. Use of our site implies acceptance of this risk.

Sharing of Information

We may share limited data with:

Licensed providers, pharmacists, and medical staff involved in your care.
Payment processors and shipping partners necessary to complete your transaction.
Government or law enforcement agencies if legally required.

We do not share your data for marketing or non-essential purposes.

Cookies and Analytics

We use cookies to enhance user experience and analyze site performance. You may disable cookies in your browser settings, though this may affect functionality.

Your Rights

You have the right to:

Access and obtain a copy of your medical records.
Request corrections to inaccurate information.
Withdraw consent or request deletion (subject to legal retention rules).
File a complaint if you believe your privacy rights have been violated.

Requests can be sent to support@headsupmedical.com

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from minors.

Data Retention

We retain information as required by law and medical record regulations. When no longer necessary, data is securely deleted.

Policy Updates

We may modify this Privacy Policy periodically. Updates will be posted on this page with a revised "Effective Date."

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact: Heads Up Medical (Lifestyle Meds LLC) 3535 Briarpark Dr. STE 110 Houston, TX 77042 Email: support@headsupmedical.com

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